Welcome to Lilou Convert Osteopathy! We are delighted to have you as a valued patient. Before you proceed with our services, please take a moment to review our terms and conditions.

1. Appointment and Cancellation Policy:

  • Appointments can be scheduled online, via email, or in person.

  • We kindly request a minimum of 24 hours' notice for appointment cancellations.

  • Failure to provide timely notice may result in a cancellation fee.

2. Payment and Fees:

  • Payment is due at the time of service. We accept cash, credit/debit cards, and other specified payment methods.

  • Fees for services and any applicable taxes will be clearly communicated before your appointment.

3. Confidentiality:

  • Your privacy is of utmost importance. All personal and medical information shared during sessions will be kept strictly confidential in accordance with GDPR regulations.

4. Professional Conduct:

  • We uphold the highest standards of professionalism. Any inappropriate behavior or harassment will not be tolerated and may result in termination of services.

5. Health Information:

  • It is crucial to provide accurate and complete health information to ensure safe and effective treatment. Please inform your osteopath of any changes to your health status.

6. Treatment Results:

  • While we strive for the best outcomes, individual responses to osteopathic treatment may vary. Lilou Convert Osteopathy does not guarantee specific results.

7. Emergency Situations:

  • In case of a medical emergency, please contact emergency services immediately. Lilou Convert Osteopathy is not a substitute for urgent medical care.

8. Minors:

  • A parent or legal guardian must accompany and provide consent for treatment of minors. This includes any minor under the age of 16. Between the age of 16 to 18 the minor may come unaccompanied but must show a written consent from their legal guardian.

9. Feedback and Concerns:

  • We welcome your feedback. If you have any concerns or suggestions, please contact us promptly so that we can address them.

10. Changes to Terms and Conditions:

  • Lilou Convert Osteopathy reserves the right to update these terms and conditions. Please check our website regularly for any changes.

By engaging in our services, you agree to abide by these terms and conditions. If you have any questions or require clarification, feel free to reach out to us. Thank you for choosing Lilou Convert Osteopathy for your healthcare needs!